This Privacy Policy describes how RESPISHOP, operated by its proprietorship/enterprise and its affiliates, collect, use, share, protect, or otherwise process your information and personal data through our website https://respishop.in/.

You may browse certain sections of the Platform without registering with us. Respishop does not offer any products or services under this Platform outside the territory of India, and your personal data is primarily stored and processed within India.

By accessing, browsing, or using this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms of this Privacy Policy, the applicable Terms of Use, and all relevant service or product-specific terms and conditions, and you agree to be governed by the laws of India, including laws applicable to data protection and privacy.

If you do not agree with this Privacy Policy, please do not access or use the Platform.

We collect your personal data when you use our Platform, avail our services, place orders, or otherwise interact with us during the course of our business relationship.

The information collected may include, but is not limited to:

• Name
• Address
• Telephone or mobile number
• Email address
• Order, transaction, and service details
• Any information provided during registration, checkout, or customer support interactions

Certain sensitive personal data, such as bank account details, credit/debit card information, or other payment instrument details, may be collected with your consent and strictly in accordance with applicable laws. Payment-related information is processed through secure third-party payment gateways, and Respishop does not store card or banking credentials on its servers.

You always have the option to choose not to provide certain information by opting not to use a particular service or feature on the Platform.

We may also automatically collect information relating to your behaviour, preferences, and interactions on the Platform. Such information is compiled and analysed on an aggregated basis.

If you transact through third-party business partners or marketplace platforms (such as Amazon or Flipkart), the personal data collected by such third parties shall be governed by their respective privacy policies. Respishop shall not be responsible for the privacy practices of such third parties, and users are advised to review their privacy policies before sharing any personal information.

We use your personal data to provide, operate, and improve our services. This includes, but is not limited to:

• Processing and fulfilling orders
• Managing payments, refunds, returns, and cancellations
• Providing customer support and resolving disputes
• Improving customer experience and Platform functionality
• Informing you about offers, products, services, and updates
• Customising your experience on the Platform
• Detecting, preventing, and protecting against fraud, misuse, and illegal activities
• Enforcing our Terms of Use and other policies
• Conducting internal research, analysis, and surveys

Where required, you will have the option to opt out of marketing communications. Please note that denial of certain permissions may impact access to specific features or services.

We may share your personal data with:

• Internal teams and affiliated entities
• Sellers, vendors, and business partners
• Logistics and delivery partners
• Payment gateway providers and financial institutions
• IT service providers and analytics partners
• Marketplace platforms (Amazon, Flipkart, etc.)

Such sharing is done only to the extent necessary to provide services, comply with legal obligations, enforce agreements, prevent fraud, or protect users and the Platform.

We may disclose personal or sensitive personal data to government authorities, regulatory bodies, or law enforcement agencies if required under applicable laws or legal processes.

Respishop adopts reasonable security practices and procedures to protect your personal data from unauthorised access, misuse, loss, or disclosure.

We use secure servers and controlled access mechanisms to safeguard information. However, users acknowledge that transmission of information over the internet is not completely secure, and inherent risks remain beyond our control.

Users are responsible for maintaining the confidentiality of their login credentials and account information.

You may request deletion of your account or personal data by contacting us using the details provided below. Account deletion may result in permanent loss of access to services and associated information.

We may delay or refuse deletion requests in case of:

• Pending orders or shipments
• Open disputes or grievances
• Legal or regulatory requirements

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Certain data may be retained in anonymised form for analytical, audit, or research purposes.

By using the Platform or providing your information, you consent to the collection, storage, use, disclosure, and processing of your personal data in accordance with this Privacy Policy.

If you provide personal data of another individual, you confirm that you have the authority to do so and consent to its use under this Policy.

You consent to being contacted by Respishop and its partners via SMS, calls, email, or messaging platforms for purposes outlined in this Privacy Policy. You may withdraw consent by contacting the Grievance Officer. Withdrawal of consent shall not be retrospective and may affect service availability.

Respishop may update this Privacy Policy from time to time. Users are encouraged to review this page periodically. Significant changes may be communicated as required under applicable laws.